Frequently asked questions





Are all items available online?

Yell, We carry a huge range of products in all of our Pet Servo Websites, We are continuously growing our online range to ensure customers can shop how, where and when they want.




I would like to find a service, If you want to find a service please use our



Easy, click HERE (link) to see the FAQ on our different delivery options.




What payment types can I use online?

We make payment as easy as possible by accepting APPLE PAY, GOOGLE PAY, VISA, MASTERCARD, AMERICAN EXPRESS, and PAYPAL as well as VISA and MASTERCARD debit cards and the convenience of Afterpay.


I don't have a credit card but still want to make an online purchase.

We won't let that get in the way between you and a great Pet Servo purchase.


You can use PayPal or VISA. MASTERCARD, debit card and even Afterpay for an easy payment.


I don't have a PayPal account. How do I set one up?

Setting up a PayPal account is easy and opens up a whole new world of easy payments.


Just head over to to sign up.


How safe are my credit card details?

We want you to know that the security of your details is important to us. Every online payment is processed through the Braintree payment gateway to make sure your credit card information is as secure as possible. To learn more visit our security or privacy policies.




I haven't yet received a confirmation email about my order.

We always aim to confirm your order ASAP. If 24 hours have passed and you haven't received a shipping confirmation email, contact our friendly Customer Service team who will help you track and confirm your order. You can email them at


I'd like to place an order by phone, rather than online.

At this stage, we don't take phone orders, as our focus is to create a premium online shopping experience for everyone. However, our friendly Customer Service team at will be more than happy to assist you with any issues you may be having when placing an online order.




I've changed my mind about a couple of items in my purchase but have already checked out. Can I change my order?

At Pet Servo, we are always happy to accept any returns once your order has shipped. Unfortunately, we can't make any changes if your order has already been processed. You can find out more about our Returns Policy or get in contact with our friendly returns team at




I've had a change of mind; can I receive a refund?

Absolutely. That's why people shop at Pet Servo with confidence.


We'll be happy to refund any items you may have had a second thought about within 30 days of the purchase. We are happy to give a refund of the purchase price providing the item is in the original packaging.


Just keep in mind that a product that has been personalised, such as an identification tag that has been engraved, can't be returned, simply because it cannot be re-sold.


Can I exchange a product purchased online?

Yes, that's not a problem. Simply email us at So we can advise you on the best way to do so.


I'd like to return a product that was purchased online to my nearest Pet Servo store.

Sure, just bring in the goods with your receipt to any Pet Servo store. If you have lost your invoice you can contact our Customer Service team at


All refunds will be made using the same method of payment that you used to create the order.


How long do refunds take to process?

We want to make the refund process as easy as possible. Taking into account the time it takes for the returned goods to be received here at Petbarn, you can expect the refund to take place within 5-7 business days.


I can't find my receipt. Will my bank statement do?

While we can't use your bank statement as proof of purchase we can certainly use the purchase history of your Pet Servoonline account if you have one.


Is the delivery fee refundable on a returned product?

If Pet Servo has made an error with your delivery (including the wrong item being delivered, a fault with the product, and if the product was damaged in transit) we will refund the delivery fee. No problem.


What are my rights under the Australian Consumer Law?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


Where a failure does not amount to a major failure, Pet Servo is entitled to choose between providing you with a repair, replacement or another suitable remedy. Any cost incurred by you in returning the product to the Returns Centre will be borne by you.


For more details please see our Returns Policy.




I've just experienced a technical glitch while shopping online.

We're sorry this has happened. Feel free to contact us at to make us aware of the issue so we can jump right on it.





Is my personal information safe and secure?

We recognise the importance of protecting the privacy of our customers who provide their personal information to us. We are committed to handling personal information by applicable privacy laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) ("Privacy Act").


Our Privacy Policy explains how we collect your personal information, what we do with it, and how it is protected.